Terms of service
Last updated: October 2026
1. Definitions
Agreement: The agreement between Batch One and the Customer for the purchase of Products.
Batch One: Harink en Loykens VOF, trading under the name Batch One, registered at Oude Rijksweg 639, 7954 GP Rouveen, the Netherlands. KVK: 42139219. VAT: NL869894869B01.
Brand Partner: An independent brand or maker whose Products are offered through the Batch One platform.
Customer: Any natural person purchasing Products through the Batch One platform for personal, non-commercial use.
Platform: The Batch One website and webshop at batch-one.com.
Products: All goods available for purchase through the Platform.
Withdrawal Period: The period of fourteen (14) calendar days within which the Customer may return an Order, starting from the day the Customer receives the Products.
2. Applicability
These Terms & Conditions apply to all offers, orders, and agreements made through the Platform. By placing an order, the Customer accepts these Terms & Conditions.
These Terms & Conditions are available on the Platform at all times.
3. Formation of the Agreement
An agreement is formed when the Customer places an order and completes payment. After placing the order, the Customer will receive an order confirmation by email, including the products ordered, order number, and estimated delivery time.
Batch One reserves the right to cancel an order if a product is no longer available. In that case, any amount already paid will be refunded in full.
4. Prices
4a. Product Descriptions
All product descriptions and images on the Platform are as accurate as possible. Batch One cannot guarantee that colours shown on screen exactly match the physical product. Minor variations are not grounds for return unless the product is defective.
Batch One reserves the right to limit or refuse orders in case of obvious errors in pricing or product information.
All prices shown on the Platform are in euros and inclusive of VAT.
Shipping costs are not included in the product price and are shown separately at checkout before the order is placed.
Batch One reserves the right to adjust prices at any time. The price at the time of ordering applies.
5. Payment
Payment is due at the time of placing the order. The Customer can pay via iDEAL or credit card.
Discount codes, if applicable, can be entered at checkout.
6. Shipping & Delivery
Batch One ships to the Netherlands, Belgium, and Germany.
Shipping costs are €5.95 per order.
Orders are shipped within 1 business day after payment is received. Estimated delivery time is 2–3 business days within the Netherlands.
After the order has been dispatched, the Customer will receive a confirmation email with a tracking number and estimated delivery date.
Batch One is not liable for delays caused by the delivery service.
7. Right of Withdrawal & Returns
7a. Exclusions from the Right of Withdrawal
The right of withdrawal does not apply to:
- Sealed cosmetics, skincare, or personal care products where the seal has been broken after delivery (for reasons of hygiene and health protection).
- Food products or consumables that have been opened or used after delivery.
- Products that are made to the Customer's specifications or clearly personalised.
Batch One will clearly indicate at the product level where the right of withdrawal is excluded. If in doubt, the Customer can contact us at info@batch-one.com before purchasing.
7b. Withdrawal Form
To exercise the right of withdrawal, the Customer may use the model form below or send an unambiguous written statement to info@batch-one.com.
Model Withdrawal Form
To: Harink en Loykens VOF (Batch One), Oude Rijksweg 639, 7954 GP Rouveen — info@batch-one.com
I/We hereby notify you that I/we withdraw from the agreement for the purchase of the following product(s):
- Product(s): _______________
- Ordered on: _______________
- Received on: _______________
- Name: _______________
- Address: _______________
- Signature (if submitted on paper): _______________
- Date: _______________
The Customer has the right to withdraw from the agreement within 14 calendar days of receiving the Products, without giving a reason.
To exercise this right, the Customer must notify Batch One by email at info@batch-one.com before the end of the withdrawal period.
Products must be returned within 14 calendar days after notifying Batch One. Products must be unused, in their original packaging, and accompanied by proof of purchase. Used, damaged, or incomplete products cannot be returned.
Return shipping costs are at the expense of the Customer.
Once the returned Products have been received and inspected, Batch One will refund the full order amount, including original shipping costs, within a reasonable time using the same payment method used for the original purchase.
8. Warranty
Products sold through the Platform comply with their description.
Customers are entitled to a statutory warranty of two (2) years from the date of delivery. This covers defects or non-conformity that manifest within that period.
The warranty does not apply in cases of normal wear and tear, damage due to misuse, or defects the Customer was aware of at the time of purchase.
To report a defect, the Customer should contact Batch One at info@batch-one.com within two (2) months of discovering the defect.
9. Liability
Batch One's total liability per order is limited to the amount actually paid by the Customer for that order.
Batch One is not liable for indirect damages, including but not limited to loss of profit, loss of data, or consequential damages.
Nothing in these Terms & Conditions excludes liability that cannot be excluded by law.
10. Intellectual Property
All intellectual property rights related to the Platform and its content belong to Batch One or its Brand Partners. Nothing in these Terms & Conditions grants the Customer any rights to use that content.
11. Brand Partners
Products on the Platform are sourced from independent Brand Partners. Batch One is the seller of record and the Customer's primary point of contact for any questions or complaints.
For product-specific issues, Batch One may involve the relevant Brand Partner in finding a solution. The Customer does not need to contact Brand Partners directly.
12. Complaints
For any questions or complaints, the Customer can contact Batch One at info@batch-one.com. We aim to respond within 2 business days.
If a complaint cannot be resolved, the Customer may contact the Dutch consumer mediation service (De Geschillencommissie, www.degeschillencommissie.nl).
13. Force Majeure
Batch One is not liable for failure to perform obligations due to circumstances beyond its reasonable control, including but not limited to natural disasters, pandemics, government measures, or disruptions by suppliers or delivery services.
In case of force majeure, Batch One will notify the Customer by email and agree on a new delivery date or, if necessary, cancel the order and issue a full refund.
14. Miscellaneous
Batch One may amend these Terms & Conditions at any time. The Terms & Conditions in force at the time of ordering apply to that order.
If any provision of these Terms & Conditions is found to be invalid, the remaining provisions continue to apply.
15. Applicable Law
These Terms & Conditions and all agreements are governed by Dutch law.
Disputes will be submitted to the competent court in the Netherlands. Consumers may also contact De Geschillencommissie (www.degeschillencommissie.nl) for alternative dispute resolution.