Shipping & Returns
Shipping
Where do we ship? We ship to the Netherlands, Belgium, and Germany.
Shipping costs Shipping costs €5.95 per order, regardless of order size.
Delivery time Orders placed Monday through Friday are shipped within 1 business day. Estimated delivery time within the Netherlands is 2–3 business days. For Belgium and Germany, please allow up to 5 business days.
Orders placed on weekends or public holidays are processed the next business day.
Tracking Once your order has been shipped, you will receive an email with your DHL tracking number and estimated delivery date.
Not home? If you're not home at the time of delivery, DHL will attempt to deliver to a neighbour or leave your package at a nearby DHL ServicePoint. You will receive a notification with the pickup location.
Package not received? If your order has not arrived within the expected delivery window, please contact us at info@batch-one.com within 7 days of the expected delivery date. After this period, we are unfortunately unable to start an investigation with the carrier.
Returns
Return period You have the right to return your order within 14 days of receiving it, without giving a reason.
How to return Send an email to info@batch-one.com before the end of the return period, letting us know you would like to return your order. We will confirm receipt and send you further instructions.
Send the product(s) to:
Batch One (returns)
Oude Rijksweg 639
7954 GP Rouveen
The Netherlands
Return shipping costs Return shipping costs are at your own expense. We recommend using a tracked shipping method, as you are responsible for the package until it reaches us.
Conditions Products must be returned unused and in their original packaging, with proof of purchase included. We are unable to accept returns of products that have been used, damaged, or returned without original packaging.
Exceptions — no right of return The right of return does not apply to:
- Sealed cosmetics, skincare, or personal care products where the seal has been broken after delivery.
- Food products or consumables that have been opened after delivery.
- Personalised or custom-made products.
Refund Once we have received and inspected your return, we will refund the full purchase amount (including original shipping costs) within 14 days, using the same payment method you used for your order.
Questions? Contact us at info@batch-one.com. We aim to respond within 2 business days.
